Remote Support

If you need a quick fix, Preston PC Repair provides remote support services. These services allow you to save time and money.

This services requires that you have an internet connection.

It can be used for anything from Virus Removal,helping you install a program, help sending emails, help setting up email accounts and lots lots more.

Preston PC Repair will give you a link to download a small file, of which will allow us to connect to your computer. Once you give us permisision to connect, we can then control your mouse and keyboard from our office. Once we disconnect the program will uninstall from your computer.

We can offer this service by either a credit account, paypal payment (credit card payment, no need to register with paypal if you are not already registered).

The service is Country / or even world wide availability.

Preston PC Repair provides a remote support service in which you don’t have to wait for the technicians to reach your location. We can provide remote services from our offices. From the computers in our offices, we will access your computer and do the necessary task. Our technicians at Preston PC repair office will investigate problems with your computer and repair the system without having to visit your location. This type of service is only available if you have working internet and a working web browser (e.g. internet explorer or firefox).

Preston PC Repair remote support saves you a lot of time and money as there is no need for the technicians to physically inspect your computer or laptop. Once you identify mysterious behavior with your computer, call Preston PC Repair and we will initiate remote support. All you have to do is sit in your office and watch our live repair operations, or make a coffee.

Many of the types of software issues can be resolved by the remote support offered by Preston PC Repair. The service is used with customers who require help with Office applications, errors or installing new peripherals, or updating drivers.. These software issues do not require actual physical inspection and access to your computer remotely is sufficient. You don’t have to worry about security and privacy when you hire Preston PC repair for remote support. We ensure that none of your confidential information will be collected by us. Hardware problems and other physical problems cannot be solved by remote support service and so, Preston PC trepair will come to your location for such problems (Lancashire only).

Remote support is only available by appointment (telephone or email) or when you see the Live Chat support on the right hand side. If you do not see this, we are unavailable for instant remote support, but please contact us and we arrange for this to take place, usually within an hour.

Rates for remote support start at £25 per hour. When we connect to your PC will will estimate the duration it will take, and you can decide whether you want to go through with it or not, if you decide not to, we won't charge anything. Most problems will be fixed within an hour. Virus Removal may require us to install multiple programs and then having them run complete scans of your pc which may take a couple of hours. In this case we will disconnect from remote suport and we can continue later that day without charging you for the scanning time.

We will provide you a link to install a safe program to begin remote assistance.